Last Updated: 29.11.2025

1. Introduction and Acceptance

These Terms of Service (“Terms”) constitute a legal agreement between Digital Collar IT Systems LTD (Company Number: 16786724, Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom) (“Company”, “We”, “Digital Collar”) and the customer (“You”, “Client”) purchasing and using the services (“Services”) offered via the Company’s website https://digitalcollar.io.

By filling out the proposal form on our website, accepting our Proposal, making payment for the Services, or using the Services, you confirm that you have read, understood, and agreed to be bound by these Terms. Please read them carefully.

2. Definitions

• “Services”: Refers to software development, digital product design, cybersecurity, IT consulting, digital marketing, training, and all other related professional services defined on Digital Collar’s website and associated documents.

• “Proposal”: The written document submitted to the Client detailing the scope, duration, and price of the Services.

• “Project”: A set of Services with a one-time delivery resulting in a “Delivery”.

• “Subscription”: Refers to management and support Services continuing on a monthly or annual basis.

3. Contract Process and Payment Terms

• Proposal and Acceptance: Following the Client filling out the form on the website and a subsequent meeting, Digital Collar will submit a written Proposal. These Terms come into effect upon the Client’s acceptance of this Proposal.

• Invoicing and Payment:

  • Project-Based Services: 50% of the project fee is payable upfront upon acceptance of the Proposal to commence work; the remaining 50% is payable upon project delivery.

  • Subscription-Based Services: Service fees are invoiced as pre-payment at the beginning of the service period (monthly/annually).

• Late Payments: If payments are not made by the due date, Digital Collar reserves the right to suspend Services and charge interest on overdue amounts.

4. Refund and Cancellation Policy

• Project-Based Services: Invoices issued for the Project are non-refundable. Digital Collar grants the Client a right to a maximum of three (3) rounds of revisions during the project delivery process, provided they remain within the agreed project scope and design limits. Requests exceeding this limit or any request changing/expanding the current scope (Change Request) are subject to Digital Collar’s approval and additional fees; the Company reserves the right to reject such requests.

• Subscription-Based Services: The Client may terminate their Subscription by providing a written cancellation request for the subsequent billing period. Fees paid for the current period are not refundable.

5. Client Obligations

To ensure Services are provided on time and completely, the Client:

• Commits to providing all content, text, images, logos, trademarks, and other materials (“Client Materials”) specified in the Proposal and request forms on time and in a format suitable for use. Delays in Delivery caused by disruptions in the Client’s internal processes are not the responsibility of Digital Collar.

• Warrants that the Client Materials do not infringe any intellectual property rights or violate any third-party rights. In this context, the Client accepts, declares, and undertakes that they are exclusively responsible for any claims, damages, costs, lawsuits, and third-party demands directed at Digital Collar; and that they will immediately and fully indemnify the Company and hold it harmless from any liability.

6. Usage Restrictions and Termination

The Client may not use the Services or software provided by Digital Collar for the following purposes:

• Any unlawful activity.

• Distribution of malicious software (malware, viruses, etc.).

• Hosting or distributing content that infringes the intellectual property rights of any third party.

In the event of detection of the above violations, Digital Collar reserves the right to immediately terminate this Agreement, stop all Services, and report the situation to relevant legal authorities if deemed necessary. All damages, claims, penalties, costs, legal fees, and other liabilities arising from such a violation or directed at Digital Collar by third parties are exclusively the responsibility of the Client. The Client agrees to immediately and fully indemnify Digital Collar for all damages incurred in this context.

7. Intellectual Property

• Digital Collar’s IP: All pre-existing trademarks, copyrights, patents, and other intellectual property rights belonging to Digital Collar, as well as those developed during the project, remain with Digital Collar until the final payment for the entire project is received from the Client in full and Delivery is completed.

• Assignment: Upon completion of the final payment, Digital Collar assigns the intellectual property rights over the software code, design outputs, and other products developed within the scope of the project and specific to the Client, to the Client.

8. Warranties and Limitation of Liability

• Digital Collar Warranty: Digital Collar warrants that the Services provided using its own personnel and resources under its direct control will be performed in accordance with the specifications set out in the Proposal and with reasonable care and skill.

• Exclusions:

  • Digital Collar provides no warranty for software, sites, or other products that have been interfered with, modified, or attempted to be modified by the Client or third parties commissioned by the Client after delivery.

  • Warranties regarding third-party products or services used by Digital Collar within the scope of Services (e.g., hosting providers, software libraries) are limited solely to the warranty conditions provided by the relevant supplier.

• Limitation of Liability: Digital Collar’s total maximum liability arising from this Agreement shall not exceed the total amount paid by the Client for the Service in question. Under no circumstances shall Digital Collar be held liable for indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profit, loss of data, business interruption, or loss of reputation.

9. Privacy and Data Protection

How Digital Collar processes personal data is explained in the “Digital Collar IT Systems LTD Privacy Policy“ The Privacy Policy is an integral part of these Terms. The Client agrees to the processing of their personal data in accordance with this policy.

10. Miscellaneous

• Governing Law: These Terms shall be governed by and construed in accordance with the laws of England and Wales.

• Jurisdiction: The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

• Entire Agreement: These Terms constitute the entire agreement between the parties and supersede all prior oral or written agreements.

• Notices: All notices to the parties must be sent to Digital Collar’s registered office address or the address specified by the Client during registration, via recorded delivery mail or to the email address agreed upon by the parties.

• Force Majeure: Events beyond the control of the parties, such as natural disasters, war, mobilization, fire, epidemics, and similar events, as well as government or official authority decisions, shall be considered force majeure. If a force majeure event occurs, the relevant Party shall immediately notify the situation in writing. If the force majeure continues for more than one (1) month, the Parties may suspend the contract until the force majeure ends or terminate it without compensation. In case of termination under this clause, the Parties agree to fulfill their obligations accrued until the occurrence of the force majeure and not to claim any compensation from each other.